FAQ

What happens once I place my order?

1) You'll directly receive a confirmation E-mail.

2) Then, you will get your shipping confirmation / tracking number within 24 to 48 hours.

↠ Enjoy a real time tracking with 24/7 assistance at info@samosjewelry.com :)

 

What are the delivery times?

↠ From 6 to 10 working days from the day of shipment.

Delivery times may vary depending on the country and your local delivery system.

What materials are your bracelets made from?

Our rope bracelets are made using Milan Rope. A natural fibre rope which has been in use for centuries in a huge range of applications, owing to its durability, flexibility, strength and resistance to water damage.

All our bracelets are linked by Stainless Steel. A corrosion-resistant metals infinitely recyclable making it the “green material” par excellence.

 

I made a mistake while placing my order. What should I do?

↠ Contact us within 24 hours at info@samosjewelry.com

Make sure to indicate your order number and the changements needed. (Size, colors, product changement

 

I have an issue with my order. What should I do ?

↠ Simply send an email at info@samosjewelry.com

Make sure to indicate your order number and to explain the problem precisely (add pictures if needed)

We'll be happy to assist you 24 / 7 :)

 

Are your bracelets waterproof / Saltwater resistant?

↠ Yes, all our bracelets are 100% waterproof. 

They are made from Stainless Steel and Milan / Keel Rope. Solid materials designed to withstand any adventure whether in or out of the water.

*We recommend that you put the bracelets in fresh water if you get out of salt water as a precaution.

 

Are your bracelets only for men?

Our bracelets are actually unisex and can be worn by anyone. They are designed to be stylish and versatile, making them a great accessory for both men and women.